Blog theme 6 - How to use social media at work place context ?

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 How to use social media at work place context? 


My former work place was hotel reception and I was working as receptionist. Digital tools were big part of my everyday work when it comes to communication and communicating with customers. The hotel where I was working had own social media channels like Instagram and Facebook to share important and current information.  

In hotel I was using digital tools in many ways. The hotel system was in computer and from there we could see bookings and control them. Working as a receptionist, computer is the most important tool to work with. Through our computers we also could be in touch with cleaners that were working other side of the hotel. We also answered emails at the hotel reception.  

Before I got to work as receptionist, there was training on the entire system and its use. The training included lots of rules and ways how to use the digital tools and how to communicate. As a rule of thumb, rules when using social media:  

  • Clear, easy communication  

  • Personal and professional boundaries  

  • Confidentiality and privacy  

  • Security rules  

  • Company guidelines  

 

There can be some risks when company / organization is using social media/internal communication digital tools:  

  • Communication ambiguity  

  • Different levels of skills in using them 

  • Security risks  

  • Information overload  

 

Social media did make our communication easier when working as a receptionist. It was easy and fast way to be in touch with colleagues and also other hotels nearby. Social media was also a good tool to share information fast. Our communication between each other was casual and that is how the work atmosphere was very good. Our internal channes were also good for a reason – we got instant feedback so that we could make quicker improvements. 

    

 

Here is a video about the role of social media in business. I think it was well said that usually executives are afraid about using the social media at working place because they can not control it. The fact is that they were never able to control communication before social media.  


https://www.youtube.com/watch?v=VbSIK54SAuI&t=53s 

 

  

 

-Jessica Lahtinen  

Comments

  1. AnonymousApril 3, 2025 at 7:41 AM

    An good post. Easy to read paragraphs. Would have been an interesting addition to include some reflection about what you think could be adapted/included/used by social workers from what you learned as a receptionist. Good video at the end. Good job 👍

    ReplyDelete
  2. Sarina ThapaliyaApril 5, 2025 at 10:42 AM

    its so interesting to read this post

    ReplyDelete
  3. ArpanaApril 7, 2025 at 4:05 AM

    Good you mention many positive things which we can get benefits from social media

    ReplyDelete
  4. Ranjita PuriApril 15, 2025 at 3:03 AM

    great post

    ReplyDelete

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